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Fast-tracking new business processing with AI in commercial insurance

August 8, 2022 - Team EdgeVerve


With the unstructured data increasing exponentially with each passing day, the insurance industry, especially commercial insurance, has been grappling with some fundamental challenges recently. Hence, painting a long-term roadmap for enabling commercial insurance firms to digitize their unstructured and semi-structured data by implementing Artificial Intelligence (AI) has become the need of the hour.

In the wake of these turnarounds, it is now imperative for commercial insurers to set up a unified digital strategy and a well-laid-down makeover plan via AI and machine learning (ML) applications. Subsequently, AI in commercial insurance can help insurance carriers to hone the functional structure for fast-tracking the business processes to accelerate the desired insurance growth trajectory.

However, before going too deep, let us first understand the essentials of commercial insurance.

What is commercial insurance?

Commercial insurance covers businesses and corporations, generally designed to protect the company, its employees, and its ownership. As there are various types of businesses with different necessities and situations, commercial insurance can be of numerous shapes, sizes, and colors.

Commercial insurance helps businesses stay protected against hazards that could impact their target realization. In addition, some types of business insurance protect the company’s reputation and well-being, while the rest preserve the financial attributes.

The need for AI in commercial insurance

Accelerating the new business processing with traditional automation such as Robotic Process Automation (RPA) has been a challenge for many commercial insurers. As a result, insurance carriers are shifting towards AI to get a comprehensive view of the submission to make smarter business decisions. However, adopting the technologies among commercial insurers has been the primary roadblock.

To resolve such challenges, insurance firms will need to apply the right solutions, such as XtractEdge Commercial Insurance, to augment the underwriter productivity and the response time by offering solutions that will enable firms to change the commercial lifecycle for making correct business decisions. XtractEdge boosts efficiency within commercial insurance by employing IA in business processes.

Additionally, expanding AI and ML to spontaneously automate the required processes, rather than using the solution for a specific set of rules, offers a broader consolidative strategy, provided the goal is to eliminate the labor-intensive manual review process. Also, there has been a constant problem of investing time on compound tasks that may not be apt for commercial insurance.

Unlocking unlimited possibilities in commercial insurance with AI

New sources of underwriting data: One of the most significant advantages of using AI in insurance is that it can turn the earlier unreachable sources of underwriting understandings on small commercial ventures into actionable intelligence. These data can be in words, videos, audio files, pixels, and web pages – mainly in an unstructured format.

New information from already used data: Commercial insurers build and maintain their own data sets and evaluate them to predict the losses better or enhance other results. The infusion of AI in insurance underwriting enables the insurers to offer innovative ways to assess this information compared to the linear models. However, these predictions can expand to several underwriting functions like coverages an insured may require built on the type of business it runs.

XtractEdge Commercial Insurance by EdgeVerve provides value for the enterprise and expands the underwriting capacity by 50%.1

Better consistency: The applications of AI in commercial insurance will surely provide more consistent actionable data compared to those developed by human underwriters. For instance, AI-powered algorithms that apply groupings and suggest the coverage options will make expected decisions whenever it confronts comparable data, but it is not the case with humans.

Enhanced efficiency: With an all-inclusive dataset containing the traditional sources, the execution of ai in insurance claims can be applied to prefill the application details by means of minimum consumer information to find possible claims.

XtractEdge Commercial Insurance by EdgeVerve helps increase the efficiency of the claims processing dramatically. With the right set of tools, the insurance carriers can reap the benefits of a 5X decrease in application processing time.2

Enables insurers to make the right decisions: The execution of AI assembles and offers automated information to the customers. This information engraves new data points that optimize the process of making appropriate decisions.

How can commercial insurers accelerate new business processing through AI?

Implementing a cohesive strategic plan: To tackle the challenges presented by unstructured data from various sources, the insurance agencies need to build a long-term coherent strategic plan for a multi-year transformation touching talent, operations, and technology. Following this, the companies must decide how to apply the technologies to materialize their long-cherished goals built on the insights from using AI in insurance.

Using AI technologies smartly: The customer-experience teams of the insurance carriers must invest the resources and time to create an in-depth understanding of AI-related solutions. This will help companies identify the hypothesis-driven scenarios to understand the subtleties involved and use the technologies intelligently.

Producing a comprehensive data strategy: Insurance firms should build a structured and actionable internal and external data strategy. Internal data should be structured to procure new analytics insights and capabilities quickly. However, the companies should concentrate on securing access to data cost-effectively that complements the internal set of data.

Building the right pool of technology and talent: The future insurance firms will need the right mindsets and skillsets as the future generation of insurance staff will be high in demand due to their technologically sound and adept abilities. Moreover, they should be able to work on something that will blend machine-backed and semi-automated tasks that continuously evolve.

The future of AI in commercial insurance

Implementing AI in commercial insurance will undoubtedly be rampant as there will be more evolvements of technologies in the coming times, thus leading to disruptive alterations in the insurance industry. Therefore, it will be apt to infer that the winners in AI-based insurance will be the ones that innovative platforms like XtractEdge to generate ground-breaking products from new data sources, reorganize processes, and go beyond customer expectations for tectonic adaptation to new technologies in the coming decades.

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