Date: Nov 08, 2017
Time: 12:00 PM – 01:00 PM EST, Nov 08
Duration: 60 Mins
Today enterprises are aware that automation can help them eliminate non-judgmental and mundane tasks – but where to start? How to pin-point which process and which task to automate? How to cast a roadmap that will not only ensure success of automation but also pave the way for cognitive automation and artificial intelligence in the future?
In this session, we will discuss how to identify the low hanging fruits – processes and tasks that should be automated first, then how to move towards achieving enterprise-wide automation goals before foraying into the AI space.
In his present role, Naresh is responsible for designing solutions that enhance customer value through the use of technology. He also spearheads several initiatives that help enterprises enhance customer experience across channels. Naresh completed his engineering degree from Pune University and has over 17 years of experience in solution design, business development, program management and client engagement. He specializes in creating solutions to enhance customer experience for many leading companies. Naresh has established himself as a thought leader in the customer experience space. His thought provoking and business management articles have been featured in various trade and management journals including CustomerThink and Infosysblogs. Naresh has often been quoted by national and trade publications.
With almost two decades of experience in the collaboration software industry, Lepofsky helps organizations improve the way their employees work together to get their jobs done. Lepofsky’s primary research area ‘The Future of Work’, focuses on: integrating collaboration and business processes (Purposeful Collaboration), structuring work via Social Task Management, leveraging analytics and digital assistants to work more productively, the strategic impact of mobile computing on business transformation, and measuring workforce culture based on Digital Proficiency instead of age.