Companies of all sizes are driven by processes and people.
The processes are the backbone of the organization and need to be followed for success and compliance. The people who work on these processes often follow set rules and guidelines – making their jobs repetitive and mundane. Despite huge investments in training, skilling and recruitment, people become prone to errors, often introducing inefficiencies.
Enterprises are aware that automation can be of help in eliminating these non-judgmental tasks. They know that they need to re-skill people to perform more productive business activities.
But, where do you start? How do you pin-point which process and which task to automate?
Join us as we discuss how to identify the ‘low hanging fruits’ processes and tasks for robotic automation in the contact center.
In his present role, Naresh is responsible for designing solutions that enhance customer value through the use of technology. He also spearheads several initiatives that help enterprises enhance customer experience across channels. Naresh completed his engineering degree from Pune University and has over 17 years of experience in solution design, business development, program management and client engagement. He specializes in creating solutions to enhance customer experience for many leading companies. Naresh has established himself as a thought leader in the customer experience space. His thought provoking and business management articles have been featured in various trade and management journals including CustomerThink and Infosysblogs. Naresh has often been quoted by national and trade publications.