Design Thinking is transforming the way people approach business problems and tackle them with ease. It helps in tackling complex problems, and innovate collaboratively for sustainable solutions. This workshop focuses on how Design Thinking can help you enhance customer experience.
A report titled, ‘Brief: Leverage Design Thinking To Spark A Customer-Obsessed Innovation Culture,’ Forrester Research Inc. mentions five organizations that have embraced Design Thinking principles after taking part in the Infosys design thinking workshops:
Here’s what they have to say:
Stuart Presgrave, General Manager of Global Delivery, Telstra
Director of Business Transformation and Operations of a large high-tech firm
Who should attend?
The event is an excellent opportunity for executives and decision-makers to interact with experts in Design Thinking, and network with peers from the industry.
He has led several initiatives of new product development, centered on customer experience for Infosys. His entrepreneurial blogs are widely read on Tnooz, LinkedIn and CustomerThink.com. Abhishek’s innovate “Customer Experience Measurement System,” has patent filings in USA and India.
She has over two decades of experience, as a strategy consultant, executive developer and entrepreneur. Additionally, she is also the Executive Director, Chair and Cofounder of The Tiger Center, as well as the Co-Principal of MMA Family Office. She has previously taught at Harvard, INSEAD, Asian Institute of Management, National University of Singapore and for MNC’s both privately and with Singapore Management University.