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Introduction to Design Thinking for enhancing customer experience

Date: Oct 7, 2015
Time: 06:30 p.m. to 08:30 p.m. Asia/Kolkata
LOCATION: S P Jain School of Global Management, 10 Hyderabad Road, Singapore 119579

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Event overview

Design Thinking is transforming the way people approach business problems and tackle them with ease. It helps in tackling complex problems, and innovate collaboratively for sustainable solutions. This workshop focuses on how Design Thinking can help you enhance customer experience.

Why attend?

A report titled, ‘Brief: Leverage Design Thinking To Spark A Customer-Obsessed Innovation Culture,’ Forrester Research Inc. mentions five organizations that have embraced Design Thinking principles after taking part in the Infosys design thinking workshops:

Here’s what they have to say:

Stuart Presgrave, General Manager of Global Delivery, Telstra

  • "We found Design Thinking to be a refreshing approach to problem-solving and plan to use these tools to help bring agility and creative confidence back to our workforce"

Director of Business Transformation and Operations of a large high-tech firm

  • "Infosys has been working closely with us from an organizational perspective to incorporate Design Thinking and an innovator’s mindset into how our teams collaborate, ideate and prototype more user-centric solutions."
Who should attend?

The event is an excellent opportunity for executives and decision-makers to interact with experts in Design Thinking, and network with peers from the industry.