Discover the Right Contact Center Processes for Automation
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Discover the Right Contact Center Processes for Automation
Event details
Date: June 20, 2017
Time: 1:00pm EST
About the event
Today’s enterprises are aware that automation can help in eliminating non-judgmental and mundane tasks. What is needed is the ability re-skill people to perform more productive business activities — but where do you start?
What is the best method to pin-point the process and task to automate?
In this webcast, we will discuss how to identify low hanging fruits – processes and tasks that should be automated first, followed by how to move towards achieving enterprise-wide automation goals.