While customer experience is the focal point of every business today, the telecom sector brought this into play. The event focuses on the key trends that have defined telecom industry as it evolved and expanded. At the event, we will discuss strategies for delivering a great experience, how that can delight customers and at the same time, tips for increasing satisfaction for the agent.
In today’s world, providing a superior customer experience is an imperative. Customer experience is about managing customer expectations and ensuring the reason for customer contact is addressed effectively. While enterprises have invested in multiple tools to provision a consistent multi-channel customer experience, a key aspect is also empowering the agent and providing them with the right tools to be able to offer this experience to the customer.
As part of the CEM leaders boardroom, EdgeVerve is organizing an interactive session and invites you to share your ideas and initiatives undertaken in this space. The CLB discusses in a holistic way about providing a delightful experience, addresses the common problems agents typically face while resolving customers’ queries, ways in which the agent experience can be simplified, answers and expertise the agent needs to address customer communication channels.
We will also present few real-life case studies and touch up on how we help deliver the ideal solution for your contact centers.