Business Resilience Virtual Power Room Series
Improving Customer Experience with Intelligent Collections
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Business Resilience Virtual Power Room Series
Improving Customer Experience with Intelligent Collections
About the Event
The Business Resilience Virtual Power Room Series brings together like-minded individuals and thought leaders to discuss current challenges and consider technology solutions that can help improve customer experience and build a resilient business. With RPA and Machine Learning technologies in focus, we will deliberate upon how business is changing and how we can together participate to add value for each other.
The discussion will focus on how enterprises can:
Agenda
| Timings | |
| 3:00 PM | Welcome |
| 3:05 PM | Business resilience and continuity powered by AI and Automation in the new normal |
| 3:25 PM | Roundtable discussion: Current challenges in improving operational efficiencies and customer experience |
| 4:00 PM | Close |
Speakers
Ashish Khandelwal
Director – Product Management, EdgeVerve
Ashish Khandelwal
Ashish Leads Product Management and Research effort, at Edgeverve, for Business Applications in Lending Domain. Ashish brings in over 18 years of experience with focus on building product and application for Lending Industry. He has been with Infosys Ltd. for over a decade in various capacities, working closely with the Product Team to build the products from scratch as well as with the clients across the world, customizing and implementing those products to the client’s specific needs. Currently, he is responsible for incubating new products, with an intense focus on solving traditionally challenging problems in lending with the application of advanced techniques in Machine Learning and Natural Language Processing.
Amit Kumar Sharma
Senior Product Manager, EdgeVerve
Amit Kumar Sharma