Event details

Date: Sep 26 – Sep 27, 2017
Topic: 2nd Annual Artificial Intelligence for Enterprise Conference
Session Time: 10:10 AM to 10:50 AM AEDT, Sep 26
Duration: 40 Mins
Venue: Bayview Eden, 6 Queens Road, Melbourne VIC 3004, Australia

About the Session

As most enterprises are awakening to the presence of robots in their midst, they are also exploring various engagement models – the one which can deliver best value, drive costs down and also enhance the customer experience. Piece meal or Wholesome? This webcast explores the best approach that enterprises can take when engaging with vendors for automating some of the most important and crucial processes within the organizations using some industry examples and best practices.

Speakers

Deepak Kumar

Director Business Development, EdgeVerve Systems

Deepak works with clients across APAC region to help them deliver the benefits of new and emerging technologies like Cognitive Computing, Artificial Intelligence, Machine Learning, Predictive Analytics and Robotic Process Automation. This includes clients in industries like Telecom, Banking, Insurance and Healthcare. Deepak has 16+ years of experience in the IT industry and specialises in helping organisations leverage their current IT investments to the maximum extent possible and yet deliver the desired change in customer experience.

Shona Bishop

Executive General Manager, HFC Services Operations

nbn Co limited

Shona is the Executive General Manager, HFC Services Operations at nbn Co limited, Australia where she manages the entire Hybrid Fibre Coaxial operations of nbn. Before joining nbn, Shona has worked extensively in the field of customer experience, sales, marketing and operations with companies like Spark New Zealand, Bank of New Zealand and Foxtel. Shona holds a Bachelor’s degree from University of Auckland and has also been an entrepreneur, consulting in customer experience and contact center technology spaces.