“ Talks about how the banking industry in Kenya is evolving with a rapid increase in the digital native population. He details how Equity Bank has made a significant contribution in Kenya leading the way for greater financial inclusion and innovation across Africa. ”
- Bhartesh Shah
Chief Operations Officer, Equity Bank
Equity Bank is a leading financial services provider in Africa that has transformed itself from being a microfinance institution to a full-fledged commercial bank. The bank offers inclusive, customer focused financial services that socially and economically empower their clients and other stakeholders
Banking is no longer what you do or where you do it, it’s now more of a necessity that people have and we need to enable it on their device, whether it is a tablet, or their mobile phone. This entails getting rid a manual traditional processes and replace them completely with self-service customer centric processes using advanced technologies. What we are doing with processes is that we are rethinking them completely. In order to do this we have automated 90% of the loans and 90% of the transactions. We are also reconfiguring branches from being transaction centers to being advisory centers.
Our team will get in touch with you soon.