Home > Client Stories > Equity Bank – Paving the way for Truly Digital Banking in Kenya


Equity Bank is a leading financial services provider in Africa that has transformed itself from being a microfinance institution to a full-fledged commercial bank. The bank offers inclusive, customer focused financial services that socially and economically empower their clients and other stakeholders

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Bhartesh Shah,

Chief Operations Officer, Equity Bank,

Banking is no longer what you do or where you do it, it’s now more of a necessity that people have and we need to enable it on their device, whether it is a tablet, or their mobile phone. This entails getting rid a manual traditional processes and replace them completely with self-service customer centric processes using advanced technologies. What we are doing with processes is that we are rethinking them completely. In order to do this we have automated 90% of the loans and 90% of the transactions. We are also reconfiguring branches from being transaction centers to being advisory centers.

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