There were 85 entries across 7 award categories at Customer Experience Asia Excellence Awards 2016. This award recognizes companies that have made the best use of technologies as a core strategy in their commitment to elevating the overall system efficiency, resources management, and customer service quality. In addition, connectivity and harmonization of these technologies are also taken into consideration.

Our implementation of AssistEdge Customer Experience solution at Vodafone New Zealand, was adjudged the 1st runner-up for “Best use of CEM Technology”.

About the award

The Excellence in Customer Experience Awards is born out of a simple vision to create an event which will honor the highest level of achievement in customer experience across the Asian community. Presented at Customer Experience Asia Summit, the Awards pays tribute to organizations and inspiring role models that lead the way.

These awards form the industry’s benchmark and provide an opportunity for CX professionals to gain recognition for their achievements and initiative. Judged by an Executive Panel of experts, each award celebrates the success of pioneers in this space. Winning an award is an honor, something winners can broadcast to their peers, their clients and their organization at large.