AssistEdge RPA automates over 13 processes for a financial services organization

Our client is a US-based financial services organization highly dependent on UI alone for automating tasks. The manual work meant high cycle time to service and process customer requests, leading to low customer satisfaction. The client implemented AssistEdge RPA software for all its repetitive and rules-based processes at their contact centers. This helped the client’s operations team save 7,525 man-hours and avoid significant impact on SLAs.

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