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Australia’s largest telecommunications company enhanced its customer experience using AssistEdge

Australia’s largest telecommunications company was facing several challenges in their digital journey. They were looking to automate the manual tasks and enhance the customer experience in two use cases — 2-way SMS notification and Australia Post Change of Address Notification (COAN).

Download the case study to learn how AssistEdge RPA was implemented to automate a 2-way SMS process, thereby enhancing customer service and reducing average handling time by more than 90%. With AssistEdge RPA, Australia Post COAN automation saw more than 13% uplift in customer orders, improving end customer experience and client agent productivity.


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