Case Studies

  • European Logistics Company
  • Indian Financial Srervices Company
A European company responsible for the delivery of national and international mail.

Situation

A leading logistics company after choosing AssistEdge as their RPA product required RPA support for effectively and efficiently building automated processes as RPA was a completely new platform to them.

Impact

  • Creation of complex process automations with multiple scenarios and sub-flows was at a slower pace due to lack of knowledge on the tool.
  • Un-optimized automation of processes resulted in a higher average handling time with the processes being executed with a higher number of robots.

Solution/Resolution

  • Automation process were built but not optimized. We helped optimize the process automations which was essential to get faster AHT, resulting in lesser robots to run the processes that in turn resulted in better ROI.
  • Automation of complex legacy applications was achieved with the help of expert services.

Outcome

  • Total 18 automated processes were deployed in production by the team with the help of expert services.
  • Automation bots processed total 100+ transactions per process successfully with reduced error rate and increased efficiency.
  • Team could deploy cross functional bots that work on multiple tasks, which made it possible to use the maximum bandwidth of all bots.
An Indian diversified financial services firm offering a range of financial products and services.

Situation

A leading FS company needed support to effectively build automations with AssistEdge and deploy them in an optimized manner.

Impact

  • Processes were being automated at a very slow pace due to lack of knowledge and experience on RPA tools.
  • Client faced difficulties in automating processes on complex legacy applications.

Solution/Resolution

  • Conducted detailed RPA training sessions and lab-assignments for employees on applications that were frequently used as part of their work.
  • Provided support to help automate processes on complex legacy applications.

Outcome

  • Over 110+ processes deployed in production at an accelerated pace by the team with the help of expert services in less than 9 months.
  • Automation bots processed total 100+ transactions per process successfully with reduced error rate and increased efficiency.
  • Team could deploy cross functional bots that work on multiple tasks, which made it possible to use the maximum bandwidth of all bots.

 


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EdgeVerve AssistEdge Robotic Process Automation

 

AssistEdge

AssistEdge is a scalable automation platform that uses software robots to transform business processes and operations. It comprises four key products that allow enterprises execute partial automations to end-to-end automation of repetitive processes – all through a single platform. With deployments across varied industries, AssistEdge helps companies increase employee productivity and process accuracy, reduces turnaround time and operational costs.

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