In today’s hypercompetitive environment, it’s no wonder that the retail industry is constantly changing. The rising consumer demands and labor costs lead to negative margins, impacting the customer’s journey. Moreover, the widening skills gap, siloed infrastructure, and lack of digital technologies to boost efficiency make it even harder for retailers to deliver incredible customer experiences.
With the power of automation and AI, retailers can easily update inventories, improve operational efficiency, and deliver delightful, hyper-personalized experiences.
Improved TAT for customer order requests for a Shipping major by automating a complex booking process, involving 10 disparate systems.
Delivered 98% SLA Compliance for order booking by automating the process that handled orders from over 140 countries for a global logistics player.
Reduced costs of invoice processing by 80% by improving the process time by 52% through AssistEdge automation.
Improved AHT for an international retailer by automating the invoicing process and cleared a backlog of 160K invoices in a few weeks.
Targeted a yearly savings of $4mn for a global fast food giant by automating over 60 processes using AssistEdge.
Ramped up the attended bots from 20 to 800 in 24 months for a leading US Pharma retailer to boost productivity and innovation at a grass root level.
The client is one of the world’s leading fast food chains and has been operating in over 70 countries since its inception. They hold a strong position by keeping their organizational goal of serving their customers the best quality fast food.
The client was faced with very low motivation in their Global Business Service (GBS) or the shared services centers due to repetitive, mundane processes, resulting in 50% employee turnover and a loss of SMEs from the team.
With debt collection becoming increasingly technology-driven, an analysis by Gartner found that intelligent systems will drive 70% of customer engagements. ...
AssistEdge 20.0 is an AI-first automation platform that brings future-ready capabilities for enterprises to scale their automation, increase the scope of automation and augment the future of work. ...
Enterprises today are constantly adapting to evolving customer needs, significant cost pressures, intense competition, and novel disruptions in supply c...