RPA in Manufacturing

Leverage automation to unlock critical value at each stage of the manufacturing value chain

Automation and The Global Manufacturing Industry

Increasing labor costs, paucity of skilled workforce, and intense global competition are some of the challenges that the manufacturing industry faces. Thanks to AI, automation, and advanced analytics, manufacturers can respond to market-based threats and opportunities as quickly as possible, improve operational efficiency, energize production processes, and reduce costs.

AssistEdge is an enterprise grade automation platform with a solid foundation on scalability, security, intelligence and innovation. AssistEdge works with leading manufacturers across the globe to deliver transformational impact across diverse operations and business lines.

Are you ready to embrace the new age of automation?

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The Manufacturing Value Chain - The Interconnected Ecosystem

Automation Use Cases in Manufacturing

How Leading Manufacturers are Benefitting from AssistEdge

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40% ↓ in Vendor Queries

100% straight through automation for vendor management & accounting processes, leading to a big drop in vendor queries for a global manufacturer. ...

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98% First Touch Resolution

Enabled a global networking manufacturer to deliver 98% first touch resolution on order management, through a 360-degree customer view. ...

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71% ↓ in Customer AHT

Helped an engineering service major to reduce average handling time on customer tickets & enhanced customer experience by automating the ticket management...

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80% ↑ in Efficiency

Helped a multinational European manufacturer save € 93Kin cost savings, by improving efficiency of key accounting processes. ...

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$35mn in Annual Savings

Automated complex finance and accounting processes for a leading healthcare manufacturer and delivered significant annual savings. ...

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30% ↓ in Response Time

With end-to-end automation of the order management process, enabled a global manufacturer to reduce customer response time. ...

How AssistEdge Helped A Global Equipment Manufacturer Transform Its Order Management Process

The client had a complicated order management process with several processes like order/service booking, order modification, field service management, and supply chain management that had to be done manually. This led to delays and poor customer experience.

Solutions:

  • EdgeVerve team worked on end-to-end automation for the order management process where 87% of orders were automated straight through with only exceptions being escalated to SMEs.
  • Thanks to a 360-degree customer view and single unified view for order management, the client was able to reduce order completion time by 25%.
  • 98% queries resolved at first contact.

Download the case study

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Resources

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Webinar

The Resilient Enterprise: Discover New Possibilities with Process Discovery

In the post COVID-19 world, most companies have adopted a hybrid model with a majority of their employees working from home. This might seem like a simple shift, but from the ...
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Webinar

OPEX Week Live

OPEX Week: Business Transformation World Summit is the world’s top online OPEX and business transformation event covering key transformation strategies, best insights, and case studies. ...
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Industry Reports

The Intelligent Automation Global Market Report

Enterprises have recognized the importance of Automation and have been adopting it at a fast pace. While RPA has supported the cost objective of enterprises well, recent years have seen more interest ...
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Webinar

Resilience through clarity: Process intelligence, a blueprint for the new normal

In the wake of recent events, the world has opened its eyes to the need for resilience, innovation, and impact. While survival was imperative as the crisis unfolded, it c...

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