Automation and The Global Manufacturing Industry
Increasing labor costs, paucity of skilled workforce, and intense global competition are some of the challenges that the manufacturing industry faces. Thanks to AI, automation, and advanced analytics, manufacturers can respond to market-based threats and opportunities as quickly as possible, improve operational efficiency, energize production processes, and reduce costs.
AssistEdge is an enterprise-grade automation platform with a solid foundation in scalability, security, intelligence, and innovation. AssistEdge works with leading manufacturers across the globe to deliver transformational impact across diverse operations and business lines.
Are you ready to embrace the new age of automation?
The Manufacturing Value Chain
Potential Automation Use Cases in Manufacturing
How Leading Manufacturers are Benefitting from AssistEdge
40% ↓ in Vendor Queries
100% straight through automation for vendor management & accounting processes, leading to a big drop in vendor queries for a global manufacturer.
98% First Touch Resolution
Enabled a global networking manufacturer to deliver 98% first touch resolution on order management, through a 360-degree customer view.
71% ↓ in Customer AHT
Reduced AHT on customer tickets & enhanced customer experience by automating ticket management process for a engineering service major.
80% ↑ in Efficiency
Helped a multinational European manufacturer save € 93Kin cost savings, by improving efficiency of key accounting processes.
$35mn in Annual Savings
Automated complex finance and accounting processes for a leading healthcare manufacturer and delivered significant annual savings.
30% ↓ in Response Time
With end-to-end automation of the order management process, enabled a global manufacturer to reduce customer response time.
How AssistEdge Helped A Global Equipment Manufacturer Transform Its Order Management Process
The client had a complicated order management process with several processes like order/service booking, order modification, field service management, and supply chain management that had to be done manually. This led to delays and poor customer experience.
Solutions:
AssistEdge Optimized Global F&A Processes for a Large Healthcare Manufacturer
Our client is a leading European healthcare technology leader with a presence in nearly 100 countries, delivering cutting-edge solutions to consumers and businesses.
They wanted to reduce costs and optimize F&A operations on a global scale across geographies. Processes required extensive manual intervention, which impacted the accuracy of its results. Moreover, these processes were fragmented across a complex IT landscape.
Our client saw automation as one of the critical levers to scale their digital transformation program. With AssistEdge, our client was able to automate 100+ processes across its operations.
Benefits Delivered
550+
Bots currently live
Currently automating F&A processes across the globe
225+
Use cases automated
Automated across a complex IT landscape & fragmented systems
100+
Processes automated
Complex processes like RTR, PTP, FP&A and OTC automated
65+
Countries
Catering to 400+ internal business entities across the globe
$40M+
Savings delivered
Across the automaton project till date
320+
FTEs reassigned
To high importance activities.
10+
SAP Instances
Processes have been automated across 10+ SAP Instances
1,000,000
Hours saved
Over a period of 2 years by improving overall TAT
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