AssistEdge Real-time Expertise Manager
Mob-AssistEdge Real-time Expertise Manager

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Client Stories

Where can AssistEdge Real-Time Expertise Manager be used?

Some of the scenarios are:

Advanced Chat

Broadcast messages, manage workgroups and use live dashboards and reports on chat trends and history

Query Routing

Route incoming queries based on priority, IP, skill, business rules, geography and more

Integration Touch Points

Enable tight integration with CRMs and knowledge, ticketing, ordering and workforce management systems

Advanced Collaboration

Collaboration between audio and video chat, feedback management, email support and the web

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