Where can AssistEdge Real-Time Expertise Manager be used?

Some of the scenarios are:

Advanced Chat
Broadcast messages, manage workgroups and use live dashboards and reports on chat trends and history
Query Routing
Route incoming queries based on priority, IP, skill, business rules, geography and more
Integration Touch Points
Enable tight integration with CRMs and knowledge, ticketing, ordering and workforce management systems
Advanced Collaboration
Collaboration between audio and video chat, feedback management, email support and the web