AssistEdge Real-time Expertise Manager
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Real-Time Expertise Manager

AssistEdge Real-Time Expertise Manager streamlines, intelligently routes and schedules conversations in real-time between customers and employees.

When one of the largest telecommunications companies in the U.S. wanted to provide its 40,000 field service personnel with the right solutions in real-time, it implemented AssistEdge Real-Time Expertise Manager to enable customers to connect with the right experts instantaneously.

Client Stories

Where can AssistEdge Real-Time Expertise Manager be used?

Some of the scenarios are:

Advanced Chat

Broadcast messages, manage workgroups and use live dashboards and reports on chat trends and history

Query Routing

Route incoming queries based on priority, IP, skill, business rules, geography and more

Integration Touch Points

Enable tight integration with CRMs and knowledge, ticketing, ordering and workforce management systems

Advanced Collaboration

Collaboration between feedback management, email support and the web

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