Opportunity

Accounts receivable and collections are vital to the client, XPO’s success — delayed revenue is lost opportunity. One of their most time-consuming tasks involves spending hours on customer websites, obtaining the current status of individual outstanding invoices, which number in tens of thousands. The challenge — disputes are not visible until 60 days after the invoice has been issued.

Solution

In Oct 2017, Intermodal launched five virtual robots to automate invoice status checks for 100+ customers making the process more efficient and effective, thus freeing employees to focus on payment collection and dispute handling.

Outcome

100% accuracy achieved
Zero human involvement, 24X7 operation
3-5x increase in productivity
Processed 40,000 invoices monthly for 134 customers
$30M accounts receivable managed monthly
Identification of an additional $7M in disputes
4M cash flow improvement

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