Our client is a Hong Kong-based supply chain management company with 15,000 suppliers and over 8,000 customers. With various customers across the world, order management was quite complex, and bulk payment invoices included multiple sub-processes under each process, making it time-consuming.
The client wanted to automate their systems to simplify certain processes and free their employees to do more productive tasks. As a result of implementing AssistEdge RPA, the client achieved a 99.95% bot execution accuracy for all processes and 50% reduction in AHT for order management process. Download the case study to find out how the AssistEdge team began with a PoC and then expanded to multiple automation projects for the client.