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Transforming contact center efficiency with Intelligent Automation at Vodafone New Zealand

Date: Aug 27, 2019
Time: 11:00 AM to 11:45AM Asia/Singapore
LOCATION: Webinar

Home > AssistEdge > Events > Transforming contact center efficiency with Intelligent Automation at Vodafone New Zealand

About The Webinar


As new-age consumers continue to leverage multiple channels to interact with service providers, crafting unique customer experiences is about building successful end-to-end journeys. The consumer demand for round-the-clock support continues to create unprecedented challenges for contact centers. Only businesses that can find a balance between faster problem resolution and personalised service will be able survive these challenges and win the customers over.

Watch this webinar recording to know how Intelligent Automation (IA) helped Vodafone New Zealand improve the quality and efficiency of their contact centers, delivering business benefits at various customer touchpoints. It further discusses how the company automated their contact centers to enhance operational efficiency and increase customer satisfaction.

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Speakers

Deepak Kumar

Associate Vice President & Head of Sales for APAC at EdgeVerve

Brendan Shea

Lead Digital Care & Automation, Vodafone New Zealand Limited

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Our team will soon get in touch with you.

For any further queries kindly reach out to Contact@edgeverve.com

 

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