Mitigate the mundane – Getting started with Robotic Automation

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About the event

Companies of all sizes are driven by processes and people.

The processes are the backbone of the organization and need to be followed for success and compliance. The people who work on these processes often follow set rules and guidelines – making their jobs repetitive and mundane. Despite huge investments in training, skilling and recruitment, people become prone to errors, often introducing inefficiencies.

Enterprises are aware that automation can be of help in eliminating these non-judgmental tasks. They know that they need to re-skill people to perform more productive business activities.

But, where do you start? How do you pin-point which process and which task to automate?

Join us as we discuss how to identify the ‘low hanging fruits’ processes and tasks for robotic automation in the contact center.