Gen-AI with the human touch to reimagine debt collections
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About the Webinar
The 2021-2023 period saw employment freezes, interest rate hikes, and supply chain problems, all of which had a significant impact on inflation. Consumer debt grew as a result of increased financial strain and a decline in savings. In order to streamline collections, maximize cash flow, and preserve a positive client relationship, the collection plan for 2023 should keep up with technological advancements.
With debt collection becoming increasingly technology-driven, an analysis by Gartner found that intelligent systems will drive 70% of customer engagements.
We believe that the debt collection industry shall be no different. In order to improve their chances of success, businesses must today combine cutting-edge new technology like Gen-AI, which are likely to continue to shape the debt collection industry.
Join us for this interactive webinar to learn:
Speakers
Chetan Chavan
Chetan is an astute leader with over 17 years of experiences in IT industry. He has helped customers in the Financial Services Industry across Asia Pacific to improve and automate business processes leveraging Software products and platforms.
Maria Cecilia E. Baltazar
Collection and Asset Recovery Department Head, Toyota Financial Services Philippines Corporation
Maria Cecilia E. Baltazar
I started my career in the banking industry in 1997 and have been part of the oldest bank in the Philippines (Bank of the Phil. Islands) for 11 years prior to joining TFSPH in March 2008 as Treasury Specialist. In October 2012, I was promoted to Manager and was assigned to head the Credit Administration Operation Department (formerly Loans Operation Department) and reached the rank of Assistant Vice President in August 2015. In July 2017, I became Vice President and Head of Business Services Group with the overall responsibility of managing various departments (Credit Administration (Loan Processing), Credit Department (Loan Underwriting and Approval), Disbursement and Cash Control Department and Treasury Operations. In 2020, during the height of the pandemic, I became head of the Asset Management and Disposal Department before finally landing as the Collection and Asset Recovery Department Head with the rank of First Vice President.
Some of my notable achievements are as follows:
Lastly, I believe one of my greatest achievements and legacy in TFSPH is my appointment as a Kaizen Mentor of TFSPH from 2014 to the present where I achieved various awards in both local and regional Kaizen Competition for several years. To highlight this, my Kaizen Project won the 1st ever Global Kaizen Award of TFSPH (18th Annual Global Kaizen Competition) last December 2021. I am an avid advocate of the Kaizen culture of Toyota and my adherence to the Toyota Way principles significantly honed me for 15 years and counting.
Gitartha Ojah
Regional Head, Financial Services, Infosys
Gitartha Ojah
Based in Singapore, Gitartha has 18+ plus years of experience. During this time, he has played a key role in driving the growth of the SE Asian Financial Services unit. Gitartha has deep experience managing strategic customers in the region – with a strong track record on managing customer experience developing new markets.