edge-power-bgs
edge-power-bgs

The Edge Power Room Series, Agent Experience, the Key to Customer Experience

Date: Sep 15, 2022
Time: 5:15 PM – 9:00 PM 
LOCATION: The Leadenhall and Grays Suites Intercontinental Park Lane, One Hamilton Place, Park Lane, London, W1J 7QY

Home > AssistEdge > Events > The Edge Power Room Series, Agent Experience, the Key to Customer Experience

About the Event

Event Synopsis: There are mainly two factors that drive the success for customer service – an efficient agent and a happy customer. While companies focus on customer experience, they largely miss the mark on agent experience. Automation and AI, when combined, can optimize how agents work and enable them to fulfil service requests on demand in the shortest possible time.

Join us for this roundtable to know more about:

Agenda

Time Session Speaker/Host
17:15 – 18:00 Networking drinks
18:00 – 18:30 The Future of AI and Automation Nicholas Clark, Partner Customer Service Strategy & Transformation, Boston consulting Group
18:30 – 19:00 Agent Experience, the Key to Customer Experience Priyank Mangal, Client Solution Head, EdgeVerve Ltd
19:00 – 20:30 Three course dinner
20:30 – 21:00 Panel discussion: How are enterprises leveraging the power of AI and Automation to improve the Agent and Customer journey?

Ed Watson, Senior Manager, Process Re-Engineering at Openreach

Priyank Mangal, Client Solution Head, EdgeVerve Ltd

Nicholas Clark, Partner Customer Service Strategy & Transformation, Boston consulting Group

21:00 Carriages

Speakers

Ed-watson

Senior Manager, Process Re-Engineering at Openreach

Priyank Mangal

Client Solution Head, EdgeVerve Ltd

Nicholas Clark

Partner and Associate Director