About Event

Customer Contact Week Vegas is the world’s largest customer contact event taking place from June 24 to June 28, 2019 at The Mirage in Las Vegas. In 2019, CCW is celebrating 20 years, and to celebrate, they’re bringing together an exciting list of experts to lead the event program delivering 7 tracks of cutting edge content, 80 interactive discussion groups, and an expo hall with nearly 200 customer-centric solution providers: the biggest and most robust CCW ever!

Register now to meet our experts at the EdgeVerve Pavilion (Pavilion #3) and get a personalized demo of our contact center solution. Attend our sessions at the pavilion for more insights on reimagining customer experience with contact center automation and the use of AI to empower agents.

Get in touch with us to get more updates or to set up a meeting.

Redefining customer experience in the automation age

Date: Wednesday, 26^th June 2019

Time: 9:30 AM – 10:35 AM PDT

Venue: Pavilion #3

Join this insightful session to hear Shrikant and Brian speak about the increasing focus of enterprises on creating delightful customer experiences at every touch point and the powerful benefits of intelligent automation to achieve the contact center goals. As businesses are gearing up to transform their contact centers for reimagining customer experience, get the unique opportunity to witness the launch of AssistEdge Engage, an intelligent automation platform that empowers contact centers with smart features to significantly augment agent productivity and elevate customer experience.

Shrikant Deo

Associate Director – Product Management, EdgeVerve

 

Brian Cantor

Principal Analyst & CCW Digital Director

5 Meaningful Ways To Use Automation In Your Contact Center

Date: Wednesday, 26^th June 2019

Time: 2:40 PM – 3:10 PM PDT

Venue: Pavilion #3

Robin George

Associate Vice President, Global Sales Head, EdgeVerve

 

Panel discussion: Transforming Customer Experience with AI and Automation

Date: Wednesday, 26^th June 2019

Time: 3:15 PM – 3:45 PM PDT

Venue: Pavilion #3

Robin George

Associate Vice President, Global Sales Head, EdgeVerve

 

Brian Cantor

Principal Analyst & CCW Digital Director

 

Dave Stallings (Moderator)

Regional Alliances Director for Americas, EdgeVerve

What You Need To Know About The AI-Powered Contact Center

Date: Thursday, 27^th June 2019

Time: 9:30 AM – 10:00 AM PDT

Venue: Pavilion #3

Shrikant Deo

Associate Director – Product Management, EdgeVerve

 

Revolutionizing Customer Engagement, Empowering Agents With AI

Date: Thursday, 27^th June 2019

Time: 10:05 AM – 10:35 AM PDT

Venue: Pavilion #3

Dave Stallings

Regional Alliances Director for Americas, EdgeVerve