Agent Experience, the Key to Customer Experience
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About the Webinar
There are mainly two factors that drive the success for customer service – an efficient agent and a happy customer. While companies focus on customer experience, they largely miss the mark on agent experience. Automation and AI, when combined, can optimize how agents work and enable them to fulfil service requests on demand in the shortest possible time.
Join us for this interactive webinar to know more about
Speakers
Shrikant Deo
Director - Platform Management, EdgeVerve
Shrikant Deo
RPA thought leader and Director of Product Management for AssistEdge, the market leading RPA product from EdgeVerve Systems.
Senior IT Products professional with a total of 20+ years of experience in multiple leadership positions. Has conceptualized and built B2B IT products from scratch and taken them to market. A global leader with experience in managing IT teams across USA, UK, Australia and India. Has done MBA from IIM Ahmedabad.
Brian Cantor
Analyst - Customer Management Practice
Brian Cantor