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agent-experience-key-bgs

Agent Experience, the Key to Customer Experience

Date: Sep 1, 2022
Time: 1:00 PM – 2:00 PM EST 
LOCATION: Webinar

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About the Webinar

There are mainly two factors that drive the success for customer service – an efficient agent and a happy customer. While companies focus on customer experience, they largely miss the mark on agent experience. Automation and AI, when combined, can optimize how agents work and enable them to fulfil service requests on demand in the shortest possible time.

Join us for this interactive webinar to know more about

Speakers

Shrikant Deo

Director – Product Management, EdgeVerve Systems Ltd (An Infosys Company)

Brian Cantor

Analyst - Customer Management Practice