Ricoh Americas Corporation implements AssistEdge to automate mundane, manual tasks
“ We're currently in the middle of a pilot using Infosys’ IIP Platform. We're looking to implement AssistEdge which is a cool technology to take what could be a very protracted process for somebody in helpdesk that may have to go through four screens before they can get all the information they need. It mashes it all up and collects it on one screen for presentation, but then you can also act on it, and it will go back and hit the backend ERP tables as well. ”
- Gail Guillotte
VP Enterprise Solutions,
Ricoh Americas Corporation
In this video, Gail Guillotte, VP Enterprise Solutions, Ricoh Americas Corporation, talks about how AssistEdge has helped her team do a better job, renew and amplify themselves, as automation takes over the mundane, inefficient and manual tasks. She also talks about how Infosys is providing those solutions and are truly committed partners.