Learn how OpenReach Service used AssistEdge to drive efficiency in their contact centers
“ We're now looking to allow the AssistEdge product to wider communities within BT groups, and other lines of businesses have expressed a real interest in utilizing the benefits. Within OpenReach, we’re looking to do the same in terms of exploiting the capability that it gave us within ETS and teams that we haven't yet deployed it to. ”
- Ian Chatfield
Director of Customer Experience,
Opeanreach Service
In this video, Ian Chatfield, Director of Customer Experience, OpenReach Service, talks about how AssistEdge helped them drive efficiency in their contact centers, reduce potential training costs, reduce average handling time, and enhance the customer experience.