“ We've really fine-tuned our model into what we call a factory model which is proving very efficient at being able to simplify our processes ”
- Steve Power & Gilles Leyrat
Sr. Director Global Services Offerings & Dr. V.P. Customer & Partner Services,
Cisco
“We’ve really fine-tuned our model into what we call a factory model which is proving very efficient at being able to simplify our processes, then automate the processes, and then deploy and make sure we normalize those processes in the execution and some of the savings have been quite considerable.”
– Steve Power, Sr. Director Global Services Offerings, Cisco
“We’re in the middle of a very important transformation at Cisco. We are digitizing a function, so what we did is, we are using some of the tools and processes that Infosys has developed over the years like AssistEdge, for instance, so that we provide the best experience possible for customers and partners in digitizing or function.”
– Gilles Leyrat, Dr. V.P. Customer & Partner Services, Cisco
Cisco, a large IT and networking firm, wanted to reinvent and transform the way they deliver customer service. They were looking at digitization to be able to simplify, standardize and automate many of the processes, in order to understand the customer needs better and improve customer interaction.
AssistEdge helped Cisco provide the best experience possible for its customers and partners, enabling digitization, simplifying and automating processes in the system.
With AssistEdge, Cisco was able to:
- Bridge that gap of the integration needs in a much faster way
- Reduce solution delivery time to 8 weeks, allowing faster time to solution and also the faster realization of cost-savings