Stronger Together

Read how a US-based logistics company ensured business continuity and navigated operational challenges in the wake of COVID-19 pandemic

Our client is a US-based transportation and logistics company, operating in over 30 countries across the world.

Transport and logistics companies struggle to collect accurate data related to fuel consumption leading to gaps in amounts, invoice inaccuracy, and errors. Eventually, it leads to writing off huge amounts, and these cannot be rebilled.

The client chose AssistEdge RPA bots to automate its fuel billing process to identify and resolve billing errors. This helped the client eliminate the inaccuracies in reporting fuel charges and reduce the write off amount, thereby reducing the time taken for each order to move to Ready to Bill/Ready to Pay. It also helped the client to capture accurate fuel charges for each trip in the Freight Optimizer application.

As the client achieved significant results with the use case, they applied the steps to manage the impact of COVID-19 crisis and overcome business continuity hurdles. With remote working the new reality and shortage of staff with skills, AssistEdge RPA helped the client respond to the crisis by keeping the lights on.

AssistEdge RPA bots were deployed to automate the fuel billing process, thus saving the Account Executives’ valuable time to focus on their customers and accurate invoicing, resulting in quicker payments from the customer. This also resulted in enhanced customer satisfaction and revenue on time.

AssistEdge RPA bots helped the client:

Automatically update Freight Optimizer orders with fuel accessorial fees

Save 4 minutes per order with an ROI of US $40,00 per year

Achieve accurate invoicing leading to quicker payments from the customer

If you’d like to know how our RPA solutions can help you navigate the COVID-19 crisis, you can request a meeting by filling in the form below.