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AssistEdge RPA helped a US-based logistics provider automate the invoicing process for pending/unbilled invoices

Read how a US-based logistics company ensured business continuity and navigated operational challenges in the wake of COVID-19 pandemic

Our client is a US-based transportation and logistics company, operating in over 30 countries across the world.


Invoice processing involves manual, repetitive tasks, which impact day-to-day operations. This leads to inefficiencies, room for errors, and a lack of standardized invoice management process.

With AssistEdge RPA bots, the client was able to automate invoicing for unbilled customer invoices that do not exist in the dispute database. The Business Intelligence team was also updated with the status of pending invoices, thus saving time and effort in the long run.

As the client saw significant results with the use case, they applied the AssistEdge RPA solution to manage the impact of COVID-19 crisis and overcome the operational challenges. With remote working the new normal and shortage of staff with skills, AssistEdge RPA helped the client respond to the crisis by keeping the lights on.


AssistEdge RPA bots were deployed to search for unbilled invoices that were not under dispute. Picking up details from the client’s customer website, the bots informed the sales team, who, in turn, took the transaction forward with their client.

  • Each day bots received a spreadsheet from the Business Intelligence team with a list of invoices to be updated

  • The bots logged into the client’s customer website and searched for the invoices based on a few criteria

  • The bots then updated the status for each invoice based on the given criteria

  • Upon process completion, the bot emailed the report to business users


AssistEdge RPA bots helped the client:

Automate invoicing for unbilled invoices which do not exist in dispute database

Save over 400 manhours per year with an ROI of US $15,000 per year

If you’d like to know how our RPA solutions can help you navigate the COVID-19 crisis, you can request a meeting by filling in the form below.

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