Read How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic

Our client is a US-based transportation and logistics company, operating in 30 countries across the world.

In the face of the global crisis, ‘work-from-home’ has become a reality, resulting in organizations across industry sectors adopting new business models and ways of working.


Due to the COVID-19 pandemic, most of the client’s staff were working remotely, which was impacting the day-to-day operations of key processes such as invoice collections.

The process included the client’s customers posting invoices on their internal/third-party vendor portals. The status of invoices, whether collectable or in dispute, was verified manually by the client’s staff by going to each website/portal. This process was extremely time-consuming and led to a large amount of Daily Sales Outstanding (DSO), impacting the client’s cashflow.

Our client was motivated to automate the invoice collections process to expedite invoice collections, ensure business continuity, and compensate for the shortage of staff during the pandemic.


AssistEdge RPA bots were selected to automate the process.

  • The AssistEdge RPA bots picked up the invoice status from all the portals. It is important to note that the bots were configured for specific business rules implemented by the customer in each of the invoice payment portals

  • The bots identified invoices with disputes and those with no disputes that could be collected

  • This information was then updated onto a report sheet automatically

  • The client’s staff then used the updated sheet to contact customers directly to collect the payments or deal with disputes


The implementation of AssistEdge RPA bots:

Improved visibility of invoice disputes of up to $10M

Due to reduced staff accessibility to internal system infrastructure from working at home, the client was still able to proceed with invoice processing with no disruptions

Eliminated the time spent logging onto customer websites

Enabled teams to resolve customer invoice disputes quickly

Provided information on collectable invoices sooner

Reduced cycle time, which helped, in turn, save on Daily Sales Outstanding, improving client’s cash flow

If you’d like to know more about how our solutions can help you tide-over COVID-19 crisis, you can request a meeting by filling in the form below.

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