Read How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic
Our client is a US-based transportation and logistics company, operating in 30 countries across the world.
In the face of the global crisis, ‘work-from-home’ has become a reality, resulting in organizations across industry sectors adopting new business models and ways of working.
Due to the COVID-19 pandemic, most of the client’s staff were working remotely, which was impacting the day-to-day operations of key processes such as invoice collections.
The process included the client’s customers posting invoices on their internal/third-party vendor portals. The status of invoices, whether collectable or in dispute, was verified manually by the client’s staff by going to each website/portal. This process was extremely time-consuming and led to a large amount of Daily Sales Outstanding (DSO), impacting the client’s cashflow.
Our client was motivated to automate the invoice collections process to expedite invoice collections, ensure business continuity, and compensate for the shortage of staff during the pandemic.
Improved visibility of invoice disputes of up to $10M
Due to reduced staff accessibility to internal system infrastructure from working at home, the client was still able to proceed with invoice processing with no disruptions
Eliminated the time spent logging onto customer websites
Enabled teams to resolve customer invoice disputes quickly
Provided information on collectable invoices sooner
Reduced cycle time, which helped, in turn, save on Daily Sales Outstanding, improving client’s cash flow
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