Read How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic
Our client is a US-based transportation and logistics company, operating in 30 countries across the world.
In the face of the global crisis, ‘work-from-home’ has become a reality, resulting in organizations across industry sectors adopting new business models and ways of working.
Challenge
The sales and carrier representatives sometimes took a long time after delivery to move orders into ‘Ready to Bill’ (RTB) and ‘Ready to Pay’ (RTP) status, respectively. This was necessary to sort out issues such as missing documentation and challenging unexpected fees. In many cases, it was unnecessary and resulted in increasing the client’s Days-to-Bill and Days-Sales-Outstanding metrics, directly impacting the financials.
Our client was looking to automate its billing process to ensure payment operations are on track, and processing payments can be done remotely.
Solution
AssistEdge bots were deployed to automate RTB/RTP.
Outcome
AssistEdge RPA bots helped the client:
Better manage orders into RTB/RTP status
Reduce Annual Days Sales Outstanding (DSO) of USD 2.5M
See a reduction in orders in a “Delivered” status of $336K in the first few weeks of usage
If you’d like to know how our RPA solutions can help you navigate the COVID-19 crisis, you can request a meeting by filling in the form below.
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