Read How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic
Our client is a US-based transportation and logistics company, operating in 30 countries across the world.
In the face of the global crisis, ‘work-from-home’ has become a reality, resulting in organizations across industry sectors adopting new business models and ways of working.
Due to the COVID-19 pandemic, most customers were looking for a fast turnaround on insurance claims. Since most of the client’s staff were working remotely, there was a significant increase seen in processing backlogs, impacting the day-to-day operations and customer support service.
Claims raised for processing for one of our client’s largest customers were manually exported to the client’s customer portal/system. Managing the processing of claims requests was time-consuming and led to a large volume of backlogs, in turn affecting the productivity of the staff.
Our client was motivated to automate claims processing for one of their largest customers to ensure business continuity during the crisis as well as expediting the closure of claim payments.
Saved time, eliminating 100-125 hours of manual effort per month
Helped clear a backlog of 4,500 claims in just a few days. The current daily average of processed claims was – approx. 250
Improved productivity and helped in KPI achievement for quality metric
Eliminated manual effort involved in creating claims presentation sheets, attaching the sheet to One Network (TMS) and e-mailing of carriers
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