Home > AssistEdge > Case Studies > AssistEdge enabled a large telecom enterprise to manage tickets raised by customers affected by COVID-19, assuring superior customer experience
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A large US-based healthcare insurance company processes over 10,000 transactions using AssistEdge RPA
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The implementation of AssistEdge RPA helps a leading US aerospace supplier save over 35,000 hours of process handling time
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AssistEdge RPA helps a US-based Fortune 500 healthcare company reduce the average claim settlement time by 60%
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A Hong Kong-based supply chain management company used AssistEdge RPA to reduce AHT by 50%
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A leading US-based electricity provider reduced their AHT by over 98% across several departments with AssistEdge RPA
AssistEdge bots were deployed to proactively read notes for both Provision and Repair orders, identify COVID-19 affected homes. These cases were then separated from the rest to form a new queue in the system for servicing.
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