Home > AssistEdge > Case Studies > AssistEdge enabled a large telecom enterprise to manage tickets raised by customers affected by COVID-19, assuring superior customer experience
Popular Case Study
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A US logistics company increased daily bids by 1.5X and revenues by $125 Mn
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A large Australian bank discovers processes 80% faster and scales its automation program
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Global telecom company augments agent productivity by 20% and improves customer experience
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Leading healthcare insurer increases the scope of automation and saves $ 6Mn annually
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A global beverage company saved over $1 Million and 65,000 person-hours with AssistEdge Discover
AssistEdge bots were deployed to proactively read notes for both Provision and Repair orders, identify COVID-19 affected homes. These cases were then separated from the rest to form a new queue in the system for servicing.
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