Home > AssistEdge > Case Studies > AssistEdge enabled a large telecom enterprise to manage tickets raised by customers affected by COVID-19, assuring superior customer experience
Popular Case Study
-
A US logistics company increased daily bids by 1.5X and revenues by $125 Mn
-
Global telecom company augments agent productivity by 20% and improves customer experience
-
Leading healthcare insurer increases the scope of automation and saves $ 6Mn annually
-
A global beverage company saved over $1 Million and 65,000 person-hours with AssistEdge Discover
-
A leading American corporation invests in AssistEdge RPAaaS, realizing $2+ Million value through process automation
AssistEdge bots were deployed to proactively read notes for both Provision and Repair orders, identify COVID-19 affected homes. These cases were then separated from the rest to form a new queue in the system for servicing.
Related Case Study All Case Studies
Delight your customers with the best-in-class experience
June 21, 2019
Achieving RPA at Scale for Global Healthcare Technology
June 14, 2019