As a leading global corporation providing business consulting & IT services, Infosys serves some of the top enterprises across diverse verticals.
An important element of the project management of business-critical projects for clients is the monthly billing that is based on confirmation of effort or other metrics and milestones.
The challenge — As part of managing critical business projects for clients, Infosys Global Delivery Units carry out monthly project billing activity across all engagements. This is completely manual and results in significant processing time due to the large volume of projects handled. Moreover, the projects are categorized into different billing categories based on engagement types. All of this impacts the project billing system, which in turn results in human errors, increase in project overheads, and impacts client deliverables.
Infosys Validation Solutions (IVS) in collaboration with AssistEdge helped achieve end-to-end automation of the project billing process.
Download the case study to learn how AssistEdge helped Infosys Global Delivery Units automate monthly-billing worth over $821M with zero data errors.