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RPA portfolio management – Importance of RPA Admins

August 24, 2020 - Chintan Shah Product Architect, EdgeVerve

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With the recent advances in cognitive automation technologies, Intelligent Robotic Process Automation (RPA) is undeniably bringing a paradigm shift in the way we run our businesses. There are a lot of practical, experience-driven business insights that are powering today’s RPA. It is expected that C-suite executives will continue to drive organization-wide initiatives towards the adoption of RPA. Also, with the COVID-19 scenario, the importance of an error-free decision-making process has come to the fore even more. While enterprises are searching for a magical game changer to bring them massive productivity thrust and help them get out of the current situation, RPA is continuing to gain wider application and enhanced focus.

The increase in size and span of digital workforce has compelled RPA vendors to provide solutions to easily, reliably and economically administer and scale RPA setups. Thus, there is a need for key features from RPA tools to manage and optimize the existing digital workforce productivity as well as effectively plan the future growth.

Significance of RPA Admin in Portfolio Management

As it stands today, most of the recognized RPA vendors are equipped with the following basic features for Bot management:

Over and above these, there is an emerging view that managing digital workers is much the same as managing human employees and smooth interplay of Bots and Humans is the key recipe to success. Thus, it is becoming increasingly prudent for RPA vendors to enhance the experience of RPA admins by simplifying their day-to-day activities in orchestrating an RPA Bot farm.

Listed below are the broad categories and corresponding high-level features that comprises an RPA admin wish list for an effective portfolio management, which brings Bot and Human workforce together.

Conclusion

For any RPA platform, the RPA admins are the most important set of users. While they may not be the initial decision makers, the required traction and proliferation of an RPA platform cannot be achieved unless these key stakeholders have a pleasant experience in running their daily chores of administering a Bot farm. History of software products has shown that superior usability is one of the foundations for a leaner and cleaner product thereby leading to quicker deployments and motivates further scaling.

At AssistEdge, we are deeply focused on all the 3 pillars of RPA administration across task allocation, monitoring and intelligent bot farm management. Our broader strategy on Discover, Automate and Orchestrate helps partner our customers move towards Automation Singularity. For an effective portfolio management of any enterprise-scale RPA initiative, it is important to give the RPA admin’s wish list the highest priority. This will lead to an efficient resource utilization and drive cost efficiencies by eliminating redundant systems and help build tighter orchestration using automation. Each release of the AssistEdge platform brings to light new and innovative features to ensure a state-of-the-art user experience to RPA administrators and the overall organization in general.

Chintan Shah

Product Architect, EdgeVerve

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