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Intelligent Automation: Transforming enterprises digitally to scale growth

June 9, 2022 - Team EdgeVerve


Even though Robotic Process Automation is the go-to technology for businesses looking for growth at scale, it has limited scope for expansion. Thankfully, adjunct technologies that extend the use cases of automation with different capabilities are readily available. Enterprises are now wrestling with how to be more strategic with automation. Intelligent Automation, also known as connected automation or hyper-automation, is the answer. With the assembly of the right capabilities, intelligent process automation has broadened the scope of RPA.

Today, Intelligent Automation is increasingly becoming a part of enterprise transformation or digitization programs.

What is Intelligent Automation, and what are its capabilities?

Intelligent Automation integrates robotics and multiple tech components to transform the operation efficiency of every business use-case, from finance, HR, and IT, to contract supply chain and customer service. It combines automation and RPA to offer a seamless workflow, accelerate operations, improve process efficiency, minimize human errors or delays, and scale business growth and profitability.

IA promotes end-to-end business process automation and effectively speeds up organizations’ digital transformation. Connected automation is thus the foundation for Intelligent Automation.

Intelligence Automation harnesses the power of cognitive technologies, like AI and ML, integrated with RPA tools to create end-to-end business processes that have the ability to think, learn and adapt on their own. IA capabilities are expanding beyond recurring workflows to scale up core company metrics like sales and customer experience. It is increasingly becoming a part of much larger transformation programs.

In order for processes to become more intelligent and self-reliant with the help of automation, the following capabilities of IA are needed:

Key benefits of Intelligent Automation implementation

Companies that successfully deployed intelligent automation into their existing operations were surveyed to understand how IA benefited them in different ways. The survey report “Welcome to The Age of Connected Automation” by SSON and EdgeVerve emphasizes the need to truly connect automation and infuse it with intelligence, enabling scaling automation more broadly.

The responses were varied but broadly covered the following key advantages:


One cannot disagree – the evolution of technology and the availability of the required talent are needed to connect automation and infuse it with intelligence that enables scaling automation more broadly. Enterprises now realize the need for platform solutions that seamlessly combine multiple capabilities. A deeper understanding of how processes perform has helped illuminate solvable challenges for Intelligent Automation.

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