Selective business process automation powered by RPA bots is old-school. Bringing intelligence to an end-to-end automation platform connecting all critical business processes is the top priority for most organizations. It is opening new horizons in terms of the various benefits pursued. Unlike RPA, Intelligent Automation is no longer restricted to a handful of business use cases. It has moved to core company metrics like sales and customer experience.
In order to achieve end-to-end automation, enterprises need additional technologies and capabilities to continue stretching the use cases strategically. And the size and complexity of the use cases are ten times what RPA can handle alone. Hence, the need for end-to-end automation tools is paramount.
As per a survey by SSON and EdgeVerve, at least 50% of responding business representatives see the value of end-to-end automation tools for achieving meaningful process optimization. Sadly, only 18% of the respondents stated that these tools are actively being deployed in their organization.
One of the primary reasons is that most businesses have remained focused on a single department and deployed tactical automation infinite use cases. On the other hand, many enterprises have only ten or fewer bots deployed, wherein just a handful of them have 100 or more bots.
More often than not, the energy behind the program begins to drop after a few point solutions are in place, and in the absence of a clear roadmap, the dream of building an end-to-end automation platform ceases to exist.
These early wins were usually the result of automating some significant portion of the “happy path” of a central process that consumes a lot of people’s effort. The happy path refers to those tasks that happily follow the predictable path that the original architects of the process and systems intended it to be. The steep cliff on the other side of the happy path is filled with exception paths. The use cases falling along the exceptional paths are hard to automate because these points are usually based on interactions with unstructured data or documents or human-human interactions.
Many businesses will agree that additional technologies and capabilities are needed to stretch the use case and do more strategic end-to-end automation.
Enterprises realize the importance of end-to-end automation platforms that seamlessly combine multiple capabilities to extend the use-case and value of comprehensive automation solutions. Connected automation is the foundation for intelligent automation covering key business processes.
And the capabilities include:
End-to-end automation tools cover process discovery, automation blueprinting, RoI calculation, automation studio, and process orchestration used to accelerate enterprise-wide automation while infusing intelligence and insights.
Today, businesses are deploying automation tools to other vital areas, including sales and upselling, customer experience, and compliance. With end-to-end automation, nearly 41% of respondents in the survey witnessed improved customer experience, wherein 40% scaled business without adding an extra workforce. Optimized operational costs were reported by 41% of the respondents, and another 34% cited better visualization of the workflow design.
For instance, AssistEdge RPA is an end-to-end automation platform by EdgeVerve that helped clients like Royal Philips realize a significant impact on the efficiency of their finance operations and cost savings, successfully achieving an RoI of 110% and a Net present value (NPV) of $8,716,290.
The platform offers seamless integration with flexible deployment models and enterprise-grade end-to-end automation. Also, the highest standards of security and data privacy are maintained.
In a nutshell, Intelligent Automation is increasingly a part of enterprise transformation or digitization programs. The different components must be connected in a meaningful way to make the automation build simple and effective. This is where the tools of end-to-end automation platforms come into play, fostering enterprise-wide connected automation.