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How can work insights drive efficiency & sustain future disruptions?

December 19, 2022 - Team EdgeVerve


Table of Contents

COVID-19 variants have thrown a twist in many organizations’ return-to-office work plans over the last two years or so. Nevertheless, employees and employers are again returning to the office environment with their new set of work plans, including implementing work insights in their daily activities to adapt themselves to the current scenario, the hybrid work model.

Thus, the hybrid model gained its prominence as a response to the pandemic. Many companies shifted their employees to work from home, rapidly accelerating the adoption of remote work. However, this sudden shift presented new challenges for companies, including managing remote employees, maintaining company culture, and ensuring that remote workers had the necessary resources to be productive.

The transition toward a hybrid work model

In due course of time, companies have also realized that remote work could be sustainable in the long term, with many beginning to embrace the hybrid model. Hence, this working style allows companies to take advantage of the benefits of remote work, such as reduced commute time and lower overhead costs, while maintaining some in-person interactions to foster collaboration and strengthen company culture. Additionally, the hybrid model can give employees more flexibility in their work arrangements and a better work-life balance.

Overall, the hybrid work model has become a popular solution for companies looking to balance the benefits of remote work with the help of in-person work and is likely to continue to be an essential part of the future of work.

Workflow and transition challenges faced by companies

However, the transition to a hybrid work model can also come up with some challenges for firms, such as managing remote employees, maintaining company culture, ensuring productivity and accountability, adapting to new security and privacy concerns, balancing the needs of remote and in-office workers, and addressing the technology issues.

Workflows give companies the structure and direction of their operations, guiding projects from planning to execution and completion. A workflow is a systematic roadmap that keeps operations running smoothly.

When workflows begin to fail — and teams begin to lose their way — the entire organization suffers. Projects fall behind schedule, costs escalate, and customers become dissatisfied and unaffected. Considering this, what workflow issues should businesses be aware of? And how can work insight solutions address these workflow challenges effectively?

Some of the most common workflow issues are:

Thus, this brings us down to the role of effective work insight solutions for addressing the workflow challenges due to the recent change in working style, especially the hybrid model.

Steps to initiate the transition to a hybrid work model

The first step to transitioning to a hybrid work model is gathering data and insights about the current work environment. This can be done by implementing workplace insights, which involve collecting and analyzing data about employee behavior, work patterns, and technology usage.

Workplace insights can provide an understanding of how employees are currently working and their challenges, which can inform the development of a successful hybrid work strategy.

By using workplace insight solutions, companies can make data-driven decisions about how to structure their hybrid work model and implement it to address the unique needs of their employees and their business.

Overall, gathering data and insights through workplace sights is a critical first step in the transition to a hybrid work model, as it provides a solid foundation for making informed decisions about the future of work.

So, getting acclimatized to the new working style and erasing the pandemic-induced workflow challenges will require well-planned strategies and work insights for quick adaptability, harmonious flow of businesses, and scaling efficiency.

Introducing work insights in a hybrid working environment

The onset of the pandemic and its repercussions have changed the dynamics of the working styles of companies, with many employees preferring the ‘work from home’ for diverse reasons. Consequently, it has become a primary concern for organizations to fix this changing mindset immediately. Thus, evaluating all the factors, many companies have chosen the hybrid working style.

However, to run the businesses profitably in this digital-first hybrid ecosystem, the leaders have to initiate new work analysis systems, namely, work insights. Hence, the launch of effective work insight solutions into the working system becomes imminent for the seamless functioning of businesses.

How do work insights enhance productivity and efficiency in a hybrid work setting?

With the hybrid working style taking center stage of late, companies have begun to implement work insight solutions to manage the business processes’ overall functioning. Thus, work insights, by applying Machine Learning (ML) and AI capabilities, captures the task-level communications data across many applications with smart data capture by implementing computer vision. One of the essential features of work insight solutions is its cost-effective supervising of desktop activity and metadata compilation of the applications used by employees.

It can also evaluate and produce activity reports for daily productivity, login time, work styles, business applications, and many more, besides providing secured and customized reports with undisclosed data on visually rich dashboards. The insights also enable firms to minimize the loopholes of the traditional approach of monitoring and assessing productivity. Hence, it allows organizations to measure workforce productivity with ease, along with unlocking training opportunities to boost performance and efficiency.

Finally, it extracts precise, customized, and near real-time insights to measure and set the yardstick for the team’s output across businesses for inculcating and driving a culture of transparency and quality.

Work insights extraction methods

Process discovery

Business process discovery represents an organization’s current business processes, including workflows, structures, and elements. These techniques use existing records, documentation, and technology systems that run business processes to extract process information.

Processes are omnipresent in a business, just as they are in our daily lives. Process discovery techniques enable companies to investigate the underlying structure of existing processes using data logs, employee insights, and other process documentation. They also capture task-level details and aid in identifying bottlenecks, deviations, and exceptions in day-to-day process workflows.

Optimization of workforce

Workforce optimization (WFO) uses data to improve employee and organizational efficiency while lowering operational costs. WFO affects every aspect of the business, from marketing to finance. The goal is to maximize results by streamlining processes between departments and employees.

It reduces costs, improves operational efficiency, increases productivity, maximizes technology investments, improves customer service, enables process automation, reduces error, and provides deep-dive insights into every aspect of an organization when fully implemented.

Data digitization

Digitization converts an analog process to a digital format without affecting the process.

Digitization enhances efficiency, protects your records in the event of a natural disaster, theft, or loss, and modifies record retrieval while modernizing your enterprise to current market standards. However, the chance of losing your records is high.

Workflow automation

Workflow automation ensures that tasks, documents, and information across work-related activities operate automatically and follows defined business rules. When implemented, this type of automation should be a simple process that is carried out regularly to increase overall productivity.

An organization must determine the job’s tasks to automate a workflow. It then develops the rules and logic that regulate how those tasks should be carried out. Finally, the software is programmed with predefined business rules and logic. Finally, the software uses those rules and logic to complete the series of tasks from start to finish, eliminating the need for humans to handle the job.

Role of work insights in accelerating end-to-end enterprise automation

Work insights are key in accelerating end-to-end enterprise automation in a hybrid work model. The insights can help organizations identify areas where automation can have the most significant impact, such as reducing manual tasks and increasing efficiency, and areas where additional process improvements may be needed. For example, work insights can show which manual processes take the most time, allowing organizations to prioritize their automation efforts in these areas.

Additionally, work insights can also be used to optimize remote work processes. For example, work insights can show which remote methods are the most time-consuming and which processes can be automated to improve efficiency. Also, work insights can be used to monitor remote worker productivity and engagement, helping organizations identify areas where additional training or support may be needed.

In hindsight, work insights can offer companies information that can help them optimize their processes, increase efficiency, and ultimately drive end-to-end enterprise automation in a hybrid work model.

Some other benefits of work insights besides Improved decision-making include:

The future of work insights

The pandemic has hit all industries very hard and has disrupted the workflow to such an extent that it needs to be urgently resurrected by implementing effective work insight solutions. Hence, going by the sense of urgency of such solutions, it is inevitable that the companies will be reliant on work insights in the times ahead as it will not only revive the pre-pandemic workflow but will also reach a level where the organization will be able to harvest benefits precisely and quickly. Therefore, it can be inferred that work insights are definitely the future.

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