A leading US-based electric utility company serving more than 1.2 million retail and residential customers was struggling with the way the tasks generated by its customer care and billing system were closed every day. Moreover, the company’s customer care systems were overworked.
At EdgeVerve, we handled the situation by using bots to automatically close the daily task list and generate the bills from the meter reads in the company’s Oracle Customer Care and Billing System. AssistEdge RPA was leveraged to address the exceptions and generate bills. Download the case study to learn how AssistEdge implementation helped the company automate 20,000 tasks without any human intervention, thus reducing the exception handling time by 86%