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Transform the way customers get serviced

AssistEdge Engage

Key features

360° Customer View

Actionable customer insights from several applications integrated into a dashboard

Guided Assistance for Agents

Step-by-step guidance to execute requests improving agent learnability

One-click Smart Automation

Single click customer request automation across multiple applications

Predictive Customer Insights

Redefine customer engagement based on past interactions and behavioral patterns

Citrix & VDI support

XenApp and XenDesktop adaptability even in complex implementations

Single Sign-in Manager

Single click login across multiple applications without time-outs

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