A point of view on how banks should approach their AI journey.

Banking business and technology leaders agree that Artificial Intelligence (AI) is among the key trends that will reshape the industry in 2017.

AI technologies such as machine learning, deep learning, predictive/prescriptive analytics, virtual agents and natural language understanding technologies (e.g. Siri, Alexa, Google home) are gaining popularity among progressive banks. Financial Services is data intensive and therefore a great candidate for AI automation. AI technologies offers banks an opportunity to reinvent banking processes and gain unprecedented advantages.

However, there is a lack of clear direction to banks on how should they approach this technology. Are banks ready for AI adoption? What can banks achieve with these technologies? How much of AI is a reality today? How can banks integrate AI as a part of the value proposition?

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