Stuck with incremental improvement-based approaches?
Move to a value-centric and transformative GBS model with Agentic AI-powered, unified AI platform.
A GBS Solution Proven Across Industries
BANKING
Australian bank accelerates transformation by discovering processes to automate, 80% faster
AEROSPACE
Global aerospace manufacturer reduced Requests-for-Quote processing time by 50%; generates $4M in incremental revenue
Transition to an AI-first GBS
with a Unified Platform approach
Drive AI-led GBS Transformation with One Unified AI Platform
EdgeVerve AI Next for GBS (OSM) helps you:
- Unlock efficiencies & value at scale
Empower your workforce, elevate customer experience
Gain enterprise-wide visibility & insights
Ensure security & compliance
Unlock efficiencies & value at scaleUnlock efficiencies & value at scale
Empower your workforce, elevate customer experienceEmpower your workforce, elevate customer experience
Gain enterprise-wide visibility & insights
Gain enterprise-wide visibility & insights
Ensure security & compliance
Ensure security & compliance
Operations & Service Management (OSM)
Service Request Management
Case Management
Smart Allocation
Workforce Management
Reports & Dashboards
EdgeVerve AI Next Platform
Reimagine Enterprise Transformation with Agentic AI
Operations & Service Management (OSM)
A comprehensive, unified, and modular AI platform for GBS
Service Request Management
Manage and track every incoming request across multiple channels including emails, EDI, web channel and more.
Case Management
Well defined and configurable workflows to allow you efficiently handle processes – with and without human assistance. Easily monitor and manage a case at every level of intervention.
Smart Allocation
Smart allocation intelligently allocates the right task to the right teams & individuals at the right time. It does this by automatically computing the tasks’/processes’ priorities and allocating them to your most efficient and effective resources.
Workforce Management
Helps you set up a cross functional, multi-skilled team that handle varying workloads. Workforce management helps define team members and their skills, proficiency, and area of expertise.
Reports & Dashboards
Build multi-functional & persona-specific reports and dashboards to analyze the entire business operations. Get visibility across geographies, departments, teams, and individuals. Identify inefficiencies, opportunities, and act faster.
Explore Resources
Media Spotlight
EdgeVerve AI Next – addressing violent disruption in Global Business Services
EdgeVerve AI Next, we have created a GBS GCC platform that provides operations and service management and case management services.
Why GBS Leaders Must Move Beyond AI Experiments
Imagine an AI ecosystem autonomously identifying a facility defect, soliciting quotes from vendors, checking contract thresholds, and initiating repair, all without human intervention.
The Inflection Point: Why GCCs Must Outgrow Incrementalism to Thrive in an AI-First Era
GBS and GCCs can either continue refining the edges or step into the center of enterprise value creation. Not through gimmicks. But through architecture, autonomy, and accountability.
AI’s transformative role in successful enterprise global business services (GBS) models
A unified platform approach enables transformation by reshaping all pillars of the operational model across the value chain – people, processes, data and technology.
The Rise of Agentic GBS: Orchestrating Intelligence Across the Enterprise
Agentic AI is more than another digital solution. It represents a new category of intelligent systems that blend contextual awareness, autonomous decision-making, and continuous learning.
AI in UK Telecom: Why a Platform Shift
Is Critical
The UK Government is creating AI zones hoping to create £45 billion in annual savings, but without addressing foundational gaps, this vision is at risk of falling flat.
AI’s Role in Transforming GBS Beyond Automation
AI is transforming Global Business Services (GBS) from a cost-saving and process efficiency function into a strategic intelligence and innovation hub.
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