Reimagine Growth With A Platform-Centric Digital Strategy: A Spotlight On Telecommunications Services


A Forrester Consulting Thought Leadership Paper Commissioned By EdgeVerve, February 2024
Customer demands for efficient, high-quality service compels the telecoms industry to digitise and automate quickly. Companies test new digital approaches to improve resilience, customer experience, and competitiveness. Nevertheless, despite substantial investments they are met with challenges including internal resistance and talent shortages. In August 2023, EdgeVerve commissioned Forrester Consulting to assess the effectiveness of digital initiatives and the adoption of platform-based strategies for profitability and growth among telcos.

The connection to your business goals has to be clear. Whether that is deciding that the vision for digital transformation this year is about improving CX or rising cost optimizations … making sure the value chain is also alongside the customer experience is crucial.

Mr. N. Shashidhar

Director of Solutions Architecture, Telco,
The Philippines

 

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