Shared Services and BPO Week, Philippines
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About the Event
Shared Services & BPO Week, Philippines is the flagship platform for GBS and shared services leaders in the region to connect, learn, and lead transformation. With a strong focus on digital acceleration, talent strategies, and AI-led innovation, the event brings together senior executives, practitioners, and solution providers to share insights and reimagine the future of service delivery. From operational efficiency to enterprise value creation, this is where the next chapter of GBS is being shaped.
EdgeVerve at Shared Services and BPO Week, Philippines 2025
As GBS and GCCs evolve from cost-focused operations to strategic business value enablers, organizations face the challenge of balancing efficiency, talent, and technology. Traditional, incremental improvements are no longer enough—what’s needed is a truly transformative approach powered by AI.
As a Thought leadership sponsor EdgeVerve will be at booth #1 where we will showcase how EdgeVerve AI Next for GBS enables organizations to drive operational excellence, empower the workforce, and create enterprise-wide intelligence with a unified AI platform. Our experts will be available to discuss how AI-driven transformation can accelerate process optimization, workforce augmentation, and future-ready GBS models. Visit us to explore how AI can help your GBS center achieve speed, scale, and strategic value.
Thanks for your interest!
Our team will get in touch with you soon.
Demo Drive at EdgeVerve Booth
Fireside Chat
Reinventing GBS: Driving Business Transformation Beyond Cost Savings
Date – 13th August, 2025
Time – 9:50 AM
Global Business Services (GBS) is undergoing a profound shift—from being a back-office efficiency engine to a strategic lever for enterprise transformation. As organizations push beyond cost arbitrage, GBS leaders are reimagining service delivery to unlock business value, agility, and innovation.
In this candid conversation, industry leaders from Crawford, Kenvue, and EdgeVerve will explore how future-ready GBS models are reshaping decision-making, enabling cross-functional synergies, and aligning with core business priorities. Expect real-world insights, hard-won lessons, and bold perspectives on what it takes to elevate GBS from service provider to strategic partner.
The conversation will cover:
Moderator
Shrikant Deo, Director, Product Management, EdgeVerve
Panelists
Meet us at EdgeVerve booth #1 and interact with our experts to explore how AI can help your GBS center achieve speed, scale, and strategic value.
Speakers
Shrikant Deo
(Moderator)
Director, Product Management, EdgeVerve
Shrikant Deo
(Moderator)
Shrikant is a seasoned Technology professional, with 25 years of experience, primarily building and managing software products and platforms. With his deep expertise in AI and Automation, he has led multiple business process and operational transformation initiatives for large Enterprises across Globe. Shrikant is passionate about the impact of technology on the businesses, more so, on unlocking human potential for innovation and reimagination.
Gigi Geronimo
General Manager, Global Business Services Center, Crawford & Company
Gigi Geronimo
Gigi Geronimo is a seasoned executive with extensive experience in leading high-performing teams and driving operational excellence across global shared services environments. As General Manager of Crawford and Company’s Global Business Services Center (GBSC), Gigi oversees strategic delivery, transformation initiatives, and service innovation across multiple business functions.
With a strong background in process optimization, stakeholder engagement, and digital enablement, Gigi is known for her ability to align operational strategies with enterprise goals. She plays a pivotal role in shaping the center’s value proposition, fostering a culture of continuous improvement, and enabling scalable growth through data-driven and insight-led decision-making.
Gigi is a certified GBS Professional and Transformation Lead and is actively involved in cross-functional workshops, capability building, and enterprise-wide transformation programs.
Her leadership style is grounded in collaboration, agility, and a deep commitment to employee development.
Sankara Avadhanam
Global Leader, Global Business Services, Kenvue
Sankara Avadhanam
Global Leader, Global Business Services, Kenvue
