With Gen-AI adoption soaring across various industry sectors, the service industry is no exception. However, the impact of Gen-AI on the services industry is profound and multifaceted hence operations remain a critical question.

Every organization is carefully considering the right measured approach to adopt Gen-AI, aiming to navigate challenges, mitigate risks, and unlock the full potential of AI to enhance customer experiences, maximize operational efficiency, and upskill the workforce.

In today’s business environment, organizations grapple with a pressing issue – Only 20% of organizations achieved desired digital transformation outcomes These interventions are brought in an AI-powered platform, unifying disparate technologies, to drive success in Process, Data, and Technology transformations.

Finacle Ai-Next, an AI-powered platform that bridges silos in people, processes, data, and technology for enterprises, amplifying the value of their existing digital core investments. PolarisEdge, which is part of Infosys Topaz, an AI-first set of services, solutions, and platforms using generative AI technologies, strategically responds to the evolving needs of modern enterprises.