A leading UK bank offering commercial, retail, and private banking services faced significant challenges, from fragmented processes and complex, disintegrated systems to low levels of digitization and automation.
They were thus looking to adopt an AI-powered solution to:
The EdgeVerve AI Next platform was identified as a transformative solution to enhance operations across various functions, including mortgages, payments, lending, KYC (Know Your Customer), and financial crime management. The platform, powered by cutting-edge Generative AI (GenAI) capabilities, helped integrate a suite of intelligent tools to streamline and enhance operational workflows, setting the bank on a path toward AI-driven enterprise transformation.
Key business benefits delivered:
40-45% operational efficiency and cost savings across business processes
~25% hyper productivity improvement in just 18 months
Accelerated digital journeys and enabled straight-through-processing, achieving first-time-right, accurate, and compliant operations
Improved the Net Promoter Score (NPS) through intelligent customer experience
Revamp your enterprise operations with EdgeVerve AI Next!
Download the case study to learn how EdgeVerve AI Next enabled the bank to accelerate AI-driven enterprise transformation at scale, amplifying operational efficiency and cost savings.
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