A leading global shipping and logistics company employing thousands of full-time equivalents (FTEs) across its operations centers was grappling with complex, varied, and manually intensive workflows. This resulted in increased operational costs, Service Level Agreement (SLA) lapses, poor customer experience, and increased legal & compliance risks.
The client was thus looking for a unified AI platform capable of addressing industry specific challenges and customer requirements, supported by specialized workflows.
EdgeVerve AI Next enabled end-to-end transformation of multiple business functions—Customer Care & Commercial, Operations & Logistics, and Finance & Accounting.
Impact
800+ head count savings
25% efficiency gains within 2 years
From 10% to 70% increase in automated processes
Approximated savings in FTEs – 150
24 hours Ability to extract and deliver 2 years’ worth of data within 24 hours to regulatory bodies like the FDA
Unlock scale, accuracy and efficiency with EdgeVerve AI Next!
Download the case study to discover how EdgeVerve AI Next helped the shipping & logistics firm accelerate AI-led transformation.
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