A global provider of innovative supply chain solutions’ current O2C process was fraught with challenges due to manual touchpoints and multiple ERP systems, resulting in inefficiencies, lengthy processing times, and a dissatisfied customer experience.
The core need was to integrate AI-driven orchestration with exception-only human involvement to:
The solution: An order-to-cash solution that leverages EdgeVerve AI Next platform, overlaying existing ERP systems to build streamlined autonomous workflows, thereby reducing manual intervention, and increasing throughout and faster cycle times.
Key Business Outcomes
Real-time visibility into operations on Day 1
3% improvement in Quote-to-Order conversion rate
Faster customer response times, in-stock quotes in <12hours
~30% reduction in quote intake handling effort
~60% reduction in defects in order entry
100% traceability across automated workflows
Reduce exception handling in your O2C process with EdgeVerve AI Next!
Access the transformation blueprint to discover how AI-powered orchestration enables the global supply chain giant to transform order conversion rates and optimize the customer journey.
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